Guide · Rover fees

Rover’s 30%, 15% and 10% tier system, explained

See what you keep at each pilot tier, including a booking that crosses into a lower rate.

By Dave Waggins, 6-year home boarder, founder of Houndtrust

Updated October 27, 2026 · ~7 min read

Rover presents the test as “new ways for sitters to earn more with repeat clients.” The lower repeat-client tiers are real. A new relationship begins in the 30% tier, compared with Rover's standard 20% US sitter fee. I have run a home boarding business with my wife for six years, so I care about the dollars left after each booking.

Fee figures are Rover’s own, checked against its Help Center on October 27, 2026, and can change. This is one operator’s read, not legal or financial advice, and Houndtrust is not affiliated with Rover. Check the fee shown in your own account.

What changed, and where

Rover is testing a tiered service fee in selected US metros. In those markets, the sitter fee is set by completed booking history with each individual client. Rover says the test is automatic and sitters cannot opt out. Training and grooming are excluded.

The US pilot metros, as checked on October 27, 2026:

• Seattle, Tacoma & Bellevue (Washington)
• Chicago, Naperville & Elgin (Illinois). Rover listed an average of $54.39 a night on August 13, 2026.
• Dallas, Fort Worth & Arlington (Texas). Rover listed an average of $44.40 a night on August 13, 2026.

If your metro is not on that list, Rover's public standard US sitter fee is 20%. California is different: providers enter the base rate they want to take home, then Rover adds a 25% marketplace fee to the owner-facing price. The owner's 11% booking fee is separate.

How the 30 / 15 / 10 tiers actually work

Rover uses your completed booking history with one client to set the fee on a future booking with that client:

• 30% when completed history is $599 or less
• 15% when completed history is $600 to $1,199
• 10% when completed history is $1,200 or more

Progress is per client, not per pet, and tips don’t count toward the next tier. If a booking crosses a tier, Rover applies each rate to the portion in that tier. The examples below assume the entire booking stays within one tier. They use a hypothetical four-night stay at $55 a night, not a quote for your market.

On the first $220 stay, Rover keeps $66 and you keep $154. At the old standard 20% fee, Rover would keep $44. The pilot makes that first stay cost the sitter $22 more.

Those are single-rate examples, not exact quotes for bookings near a tier boundary. The Rover fees calculator compares flat 20% and 30% scenarios. It does not track each client's tier progress.

What if one booking crosses a tier?

Rover's Help Center gives a first booking of $650 as its example. It applies $599 at 30% and $51 at 15%. That is $179.70 plus $7.65, or $187.35 in sitter fees. The sitter keeps $462.65 before other costs. Charging 30% on the whole $650 would overstate the sitter fee by $7.65.

This arithmetic follows Rover's published example. It is not a replacement for the amount shown in your account, including its cent-level thresholds and rounding. A new client does not necessarily mean one rate applies to the whole booking.

Why “earn more” is framing, not a gift

Read the tiers again and two things stand out. First, the 30% opening rate is 10 percentage points, or 50%, higher than the standard 20% sitter fee. Second, the current pilot still charges 10% after completed history with one client reaches $1,200.

“Earn more with repeat clients” is technically true, and that’s what makes it good marketing. The rate genuinely is lower on a long-held client than the old flat 20% rate. But that headline leaves out the other half of the math: the opening tier is higher. On a $220 booking, the difference between 20% and 30% is $22 less in sitter take-home.

What it means for you, full roster vs. brand new

If you already have a full book, the tiered pilot is likely to produce a blended fee below 30% because more of your volume comes from established clients at the 15% and 10% tiers. The exact result depends on how revenue is distributed across clients, so run your own roster instead of assuming the headline rate applies to every stay.

If you’re newer and still building, the pilot hits you hardest exactly where it hurts most. You’re taking on new clients to grow, and each relationship starts in the 30% tier. A large first booking can cross into a lower tier. Check the portions before assuming the whole booking costs you 30%.

Running the tiers on my own house

I’d rather show you real than clean. My wife and I have boarded dogs out of our home in Salt Lake City for six years, most nights eight to ten dogs. We’ve done Rover, we’ve done private clients, we’ve done every angle of this business, so this fee math is not abstract to me. Salt Lake is not a pilot metro, so this is a scenario, not a claim about the fee on my account. I used the same exercise I would ask you to do: group twelve months of bookings by client, then apply the tiers to each relationship.

A typical boarding year at our house covers everything from first-time puppies to regulars we’ve hosted a dozen times. Run a year like that through the pilot and the pattern is clear: every new client relationship starts in the 30% tier. The fee can drop to 15% and then 10%, including within a booking that crosses a tier. A roster with many new clients will therefore produce a higher blended fee than one made mostly of long-term repeats.

We now have a smaller, fully checkable Rover-client snapshot. A 33-stay Rover export from our business lists $11,385.50 in service charges and $2,277.10 in sitter fees. Every listed stay used the 20% rate. Our complete business also includes private clients, so that export is not our total monthly income. I published the monthly breakdown, tips, and the limits of the records in the dog boarding income case study. That is historical platform data, not a claim that our current Salt Lake bookings use Rover or that Salt Lake is part of the tier pilot.

The number that changed my mind wasn’t the total. It was this: under the pilot the clients who cost the most are the brand-new ones. That is the whole reason I ended up building software for the client relationships a sitter acquires independently, instead of just griping about marketplace fees.

What you can actually do about it

You don’t have to quit Rover, and I’m not telling you to break anyone’s terms. A marketplace is genuinely good at putting your name in front of strangers, and for brand-new discovery that’s worth something. Keep care arranged through Rover on Rover. For referrals, neighbors, and other relationships you acquire independently, use your own intake, terms, and payment system from the first contact. Section 4.1 of Rover's current terms bars arranging care through Rover and then completing that transaction outside Rover.

• See your own number. Run your real rate and volume through the Rover fees calculator for flat-rate scenarios. Use your Rover account for exact tier-crossing fees.
• Weigh the switch. If you’re ready to move your self-sourced book onto software you control, here are the Rover alternatives for sitters and how they compare.
• Leave the right way. If you’re ready to change how you use Rover while protecting independently acquired relationships, here’s how to leave Rover without losing your clients, the kind of playbook that keeps you on the right side of the platform’s terms.

Common questions

Not affiliated with, endorsed by, or sponsored by Rover. “Rover” is used only for factual comparison. Fee figures were checked against Rover’s pages on October 27, 2026, and may change.