Terms of Service

Last updated July 9, 2026

Plain-language note:we've written these Terms to be readable. They are a binding contract. Section 15 (Disputes) requires most disputes to be resolved by individual arbitration and waives class actions and jury trials. Please read it.

These Terms of Service (the “Terms”) are a binding agreement between Houndtrust LLC, a Utah limited liability company (“Houndtrust,” “we,” “us,” or “our”), and you. They govern your access to and use of the Houndtrust websites, applications, and software (together, the “Service”). By creating an account, opening or submitting an intake link, electronically signing a document, or otherwise accessing or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. What Houndtrust is - and is not

Houndtrust is an online software tool. It helps an independent dog-care professional run the administrative side of their business - intake links, a calendar, e-signed waivers and authorizations, a money dashboard, and client updates - and it lets that professional's clients share information and sign documents online.

Houndtrust only provides software. We are not a party to, and are not responsible for, any booking, boarding, sitting, walking, transport, grooming, or other pet-care arrangement between a Provider and a Client. We do not provide pet care, do not supervise, vet, employ, endorse, or control any Provider or Client, and do not guarantee the quality, safety, legality, or outcome of any care. We do not hold, process, route, or escrow the payments a Client makes to a Provider for care. The care arrangement, its price, and its performance are solely between the Provider and the Client.

Houndtrust is not an insurer and does not provide insurance. Nothing in the Service is insurance, a guarantee, a bond, or any form of coverage or financial protection for any person, pet, or property.

2. Definitions

Provider - an independent dog-care professional (or their business) who uses the Service to run their own business and manage their own clients.
Client- a customer of a Provider (typically a pet owner) who uses the Service at a Provider's invitation to share information, sign documents, or view updates.
User - any Provider or Client, or anyone who accesses the Service.
Content - information, text, photos, and other materials submitted to or generated through the Service.

3. Who these Terms bind

These Terms apply to both Providers and Clients. A Provider accepts them when they create an account. A Client accepts them when they open or submit an intake link, electronically sign a document, view a shared update, or otherwise use the Service. The care agreement itself - including any liability waiver and emergency veterinary authorization - is a contract between the Provider and the Client; Houndtrust merely provides the software used to present, sign, transmit, and store it, and is not a party to it.

4. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. By using the Service you represent that you meet these requirements and that any information you provide is accurate.

5. Accounts and security

Providers register for an account. Keep your login credentials confidential and your account information accurate and current. You are responsible for all activity under your account. Notify us promptly at hello@houndtrust.com if you suspect unauthorized use.

6. Subscriptions, billing, trials, and cancellation

Houndtrust offers a free tier and a paid subscription plan (currently Solo at a $24/month founding rate for early members, with a regular rate of $49/month for later members; the price you subscribe at is the price you keep). New accounts include a 7-day free trial with full access that does not require a card and does not automatically convert to a paid plan or charge you - when the trial ends, your account simply moves to the free tier unless you affirmatively choose to subscribe. If you subscribe to a paid plan, that plan may begin with a free-trial period during which your card is stored but not charged; you will be charged automatically when that period ends unless you cancel beforehand.

If you subscribe to a paid plan, you authorize recurring charges. Your plan renews automatically each month at the then-current price and will continue to renew until you cancel. Payments are processed by our payment processor, Stripe; we do not store your full card details. You can cancel anytime from your billing settings and will keep paid access through the end of the period you have already paid for. Except where the law requires otherwise, payments already made are non-refundable, and we do not provide refunds or credits for partial periods or unused features. We will give you reasonable advance notice (to your account email and/or in the app) before any price increase or material change to your plan.

7. Provider responsibilities and compliance

You alone are responsible for operating your business lawfully. Without limiting that, you are responsible for:

any required licenses, permits, insurance, and local pet-care, boarding, or zoning rules;
taxes on your income, including amounts shown in the money dashboard (which is a convenience tool, not tax or accounting advice);
your agreements with, disclosures to, and conduct toward your own Clients;
having the right to collect, store, and use any Client and pet information you put into the Service, and your privacy obligations to your Clients as the controller of their data; and
the content and accuracy of any waiver, authorization, or message you create or send.

Houndtrust provides software only and does not provide legal, tax, accounting, veterinary, or insurance advice.

8. Waivers, authorizations, and the Provider–Client relationship

The Service lets a Provider send a Client a liability waiver and emergency veterinary authorization to sign electronically. Those documents are agreements between the Provider and the Client. Houndtrust does not draft your specific terms, does not provide legal advice about them, is not a party to them, and is not responsible for their enforceability or for any care, treatment, cost, injury, illness, escape, loss, or dispute they concern. You are responsible for ensuring your documents are appropriate and lawful for your business and jurisdiction.

9. Acceptable use

You agree not to:

use the Service unlawfully or for anything other than its intended purpose;
break, overload, probe, reverse-engineer, scrape, or gain unauthorized access to the Service or its data;
upload anything unlawful, infringing, harmful, or that you lack the right to share;
add another person's information without the right to do so, or use the Service to harass or harm anyone; or
misrepresent your identity or your authority to act for a business or a pet owner.

10. Your content and data

You keep ownership of the Content you submit. You grant Houndtrust a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and reproduce that Content solely to operate, secure, and improve the Service and to provide it to you (and, where you direct, to your Clients). As between a Provider and Houndtrust, the Provider is the controller of their Clients' personal information and Houndtrust processes it on the Provider's behalf. Our handling of personal information is described in the Privacy Policy.

Some parts of the Service are free tools open to anyone, such as the example card maker and care requests. When you upload a photo or text to a free tool, the same rules apply: you represent that you took the photo or otherwise have the right to share it, and you grant us the license above so we can render, host, and display your card at the link we give you. Cards made with free tools carry a Houndtrust mark identifying the tool that made them; that mark is not an endorsement of the content. We may remove any content or disable any share link at any time, without notice, if we believe it violates these Terms or the law. To report content that infringes your copyright or otherwise should not be here, email hello@houndtrust.com with the link to the content; we review reports promptly and remove content that violates these Terms.

11. Intellectual property

The Service, including its software, design, and the Houndtrust name and marks, is owned by Houndtrust and protected by law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service per these Terms. You may not copy, modify, distribute, sell, or create derivative works of the Service except as expressly allowed. Any feedback you send us may be used without obligation to you.

12. Third-party and AI services

The Service relies on third-party providers (for example, Stripe for billing, Supabase for hosting and storage, Resend for email, and Anthropic for AI features). Some features use AI to help draft text; AI output may be inaccurate, and you are responsible for reviewing anything you send. Your use of third-party services may be subject to their own terms, and we are not responsible for third-party services.

13. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, secure, or that it will meet your requirements, and we do not warrant any pet-care arrangement or any Provider or Client. You are responsible for keeping your own copies of records important to your business. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, HOUNDTRUST AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS. BECAUSE HOUNDTRUST IS ONLY A SOFTWARE TOOL AND NOT A PARTY TO ANY CARE ARRANGEMENT, WE ARE NOT LIABLE FOR ANY INJURY, ILLNESS, DEATH, ESCAPE, OR LOSS OF ANY ANIMAL, OR FOR ANY PROPERTY DAMAGE, PERSONAL INJURY, OR DISPUTE ARISING FROM OR RELATING TO ANY CARE PROVIDED OR ARRANGED BETWEEN A PROVIDER AND A CLIENT. To the fullest extent permitted by law, our total aggregate liability for all claims relating to the Service will not exceed the greater of (a) the amounts you paid Houndtrust in the 12 months before the event giving rise to the claim, or (b) US $100. These limits apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you, and nothing here limits liability that cannot be limited by law.

15. Disputes - arbitration and class-action waiver

Please read this section carefully - it affects your legal rights.

Informal resolution first. Before starting an arbitration, you agree to email us at hello@houndtrust.com a description of your dispute and give us 30 days to try to resolve it.

Binding arbitration. Except as provided below, you and Houndtrust agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable rules, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this section. Arbitration will take place in Salt Lake County, Utah, or by video or phone, or another location the parties agree to. The arbitrator decides all issues, except a court may decide the enforceability of the class-action waiver below.

CLASS-ACTION AND JURY-TRIAL WAIVER. YOU AND HOUNDTRUST AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU AND HOUNDTRUST WAIVE ANY RIGHT TO A JURY TRIAL.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court for intellectual-property infringement or unauthorized access to the Service.

Opt-out. You may opt out of this arbitration and class-waiver section by emailing hello@houndtrust.com within 30 days of first accepting these Terms, stating your name and that you opt out of arbitration. Opting out does not affect the rest of these Terms.

16. Indemnification

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Houndtrust and its owners, employees, and suppliers from and against any claims, damages, losses, liabilities, and costs (including reasonable attorneys' fees) arising out of or relating to: (a) your pet-care services and your relationship with your Clients; (b) your collection, use, storage, or sharing of Client or pet information; (c) any waiver, authorization, or message you create, send, or administer through the Service; (d) your Content; (e) your breach of these Terms; or (f) your violation of any law or of anyone's rights.

17. Termination

You may stop using the Service and close your account at any time in Settings. Deleting your account starts a 30-day recovery window, after which your data is permanently removed (except records we must retain, like signed waivers - see the Privacy Policy). Before you go, you can use “Download my data” in Settings to take a copy of your records, including your money records. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or others. Sections that by their nature should survive termination (including Sections 1, 10–11, 13–16, and 18) will survive.

18. Governing law and venue

These Terms and any dispute are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs Section 15. For any matter not subject to arbitration, you and Houndtrust submit to the exclusive jurisdiction and venue of the state and federal courts located in Salt Lake County, Utah. Nothing in this section deprives you of the protection of mandatory consumer-protection laws of the place where you live that cannot be waived by agreement.

19. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will give reasonable notice (to your account email and/or in the app) before it takes effect and update the “Last updated” date above. Continuing to use the Service after a change takes effect means you accept the updated Terms.

20. General

These Terms and the Privacy Policy are the entire agreement between you and Houndtrust about the Service and supersede any prior agreement. If any provision is held unenforceable, the rest remain in effect and the unenforceable provision will be limited to the minimum extent necessary. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. Nothing in these Terms creates a partnership, employment, agency, or joint-venture relationship between you and Houndtrust. Notices to you may be sent to your account email or shown in the app.

21. Contact

Houndtrust LLC
Email: hello@houndtrust.com
Mailing address: Houndtrust LLC, 7533 S Center View Ct, Ste N, West Jordan, UT 84084