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Privacy Policy

Last updated July 16, 2026

Plain-language note:we've written this to be readable. It explains what Houndtrust LLC collects, why, who we share it with, and the choices you have.

This Privacy Policy describes how Houndtrust LLC(“Houndtrust,” “we,” “us”) handles personal information in connection with the Houndtrust software and websites (the “Service”). It applies to Providers (the independent dog-care professionals who use Houndtrust to run their business) and to Clients(a Provider's customers, who use the Service at the Provider's invitation to share information, sign documents, or view updates).

Our role: who controls the data

For a Provider's own account information, Houndtrust is the controller. For the Client and pet information a Provider collects through the Service (for example through an intake link or the owner portal), the Provider is the controller and Houndtrust acts as the Provider's service provider/processor- we process that information to provide the Service on the Provider's behalf and under their instructions. We also use limited data for a few narrow operational purposes of our own - keeping the Service secure, monitoring errors, understanding how it's used so we can improve it, and managing accounts and billing - and for those we act as our own controller. We never use your pet's care information to advertise to you, and we never sell it. If you are a Client with questions about your information, contact the dog-care professional you work with; we will help them respond.

Information we collect

Provider account information: name, email, password (stored only as a secure hash), business details (business name, address, contact info), and subscription status.

Information entered into the Service:the client, pet, booking, service, and money information a Provider enters or that a Client submits through an intake link. This can include an owner's name, email, phone, and ZIP; a pet's care notes, medications, allergies, and veterinarian; emergency-contact details; and - because the Service is built for real-world care - security-sensitive details such as home-access or lockbox codes (which are stored for the Provider only) and signed waivers and authorizations.

Photos and files: update photos, logos, and profile images, and any documents a Client uploads(such as vaccination records or a photo of a form), are stored in our hosting provider's file storage and shared only with the Provider.

Payment information: if a Provider subscribes to a paid plan, payment is handled by Stripe. We do not see or store full card numbers.

Technical and audit information: standard server logs to keep the Service running and secure, and - for intake submissions and electronic signatures - an IP address and timestamp recorded as part of the audit trail for that record.

Walk location data:when a Provider chooses to track a walk, the browser records the walk's GPS route, distance, and duration on the Provider's device, only while tracking is on, and saves it with that update so the owner can see the route on their Stay Card. Location permission is asked for by the browser and can be declined - updates work fine without a walk. We never track location in the background or outside an active walk.

Attribution cookie:when you arrive from a referral or campaign link, we store a first-party cookie (for about 30 days) noting where the visit came from, so we can understand which channels bring people to Houndtrust. See “Cookies” below.

Your owner portal

If a Provider invites you, you can create a Houndtrust owner accountto manage your pet's care in one place. When you do, we store your email address, whether it has been confirmed, and the secure sign-in tokens that keep you logged in. The account stays active between bookings so you can return to it; you can ask us or your Provider to close it at any time.

From the portal you can review and update your pet's details (such as feeding, medications, allergies, behavior, routine, vet, and emergency contact); send and receive messageswith your Provider (we store these so you both have the history, and notify you by email when there's something new); request and track a stay, including its confirmation, agreement, payment, and review status; and upload documentssuch as vaccination records. Documents are stored in our file storage (Supabase, on Amazon Web Services in the U.S.) and shared only with your Provider. This information is handled under the same protections described in this Policy, and your Provider remains the controller of your pet's care information.

How we use information

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We do not use Client data for our own marketing.

AI features

Some features use Anthropic (the maker of Claude) to process text:

Text sent to Anthropic is processed to return a result for you. AI output can be inaccurate - review anything before you send it.

Service providers we share with

We share personal information only with the providers that help us run the Service, under agreements that protect it:

We also share information if required by law, to protect the Service or people's safety, or in connection with a merger, acquisition, or sale of assets (subject to this Policy).

Cookies and device storage

We do not use advertising cookies or cross-site tracking, and anonymous visitors to our marketing pages get no analytics identifier at all. Here is everything the Service stores in your browser:

Two related disclosures: Stay Card walk maps load map tiles from CARTO / OpenStreetMap, so the tile server receives the viewer's IP address (as with any image loaded from the web). And if a page errors, Sentry may capture a short, heavily-masked replay of the screens around the error (text and inputs are masked before they leave the browser) to help us fix it.

Public and shared links

Some features create links you can share - for example a client “update” card at a unique web address. Anyone with that link can view it, so only share it with the people you intend. Uploaded photos, logos, and avatars are stored to power these features.

Storage, security, and retention

Data is stored with row-level security so each account can reach only its own records. We keep information while an account is active. When a Provider deletes their account in Settings, there is a 30-day window to change their mind and recover it; after that window, we permanently delete or anonymize their information, except where we must keep records longer. In particular, signed waivers and authorizations are retained as immutable legal records(including the signer's IP and timestamp), and tax-relevant billing records are kept as required by law.

Your privacy rights (U.S. states)

Depending on where you live (for example, California, Virginia, Colorado, or Connecticut), you may have the right to access or know the personal information we hold, to correct it, to delete it, to obtain a portable copy, and to not be discriminated against for exercising these rights. Because we do not sell personal information or share it for cross-context behavioral advertising, there is nothing to opt out of in that respect - this also means a Global Privacy Controlsignal has nothing to switch off, though we honor its spirit by not tracking in the first place. Where Houndtrust acts as a Provider's service provider for Client data, we process it only on the Provider's documented instructions and assist the Provider in honoring their clients' requests.

If you have a Houndtrust account, you can handle two of these yourself in Settings: use Download my data for a portable copy of your records, and delete your account there too. For anything else, email hello@houndtrust.com. If you are a Client, contact the dog-care professional you work with (the controller of your information); Houndtrust will assist them.

Children

The Service is for businesses and is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child's information has been provided to us, contact us and we will delete it.

Where data is processed

Houndtrust is based in the United States, and we and our service providers process information in the United States. Your records and uploaded files are hosted by Supabase on Amazon Web Services in the United States.

Changes to this Policy

We may update this Policy. If we make a material change we will give reasonable notice and update the “Last updated” date above.

Contact

Houndtrust LLC
Email: hello@houndtrust.com
Mailing address: Houndtrust LLC, 7533 S Center View Ct, Ste N, West Jordan, UT 84084